Securing your contact center with
Interaction Recording and Management.
Uncompromising cloud security
Cloud Recording ensures security with encryption of data and application interfaces.
Maintain compliance and customer trust
Recording adheres to the strictest industry regulations and the highest market standards, including CCPA and GDPR.
Connect to any ACD
For comprehensive data management, Recording can connect to multiple ACDs, whether on-prem or in the cloud.
Proven for complex enterprises
With a track record of successful complex implementations, Recording is the most reliable choice for your contact center.
Your contact center is in good hands.
Experience the value of our cloud recording solutions, which deliver superior customer experiences, true omnichannel functionality, robust governance, risk and compliance (GRC) management, seamless connectivity, and smooth transitions for a comprehensive and efficient contact center solution.
Seamless integration
Best-of-breed and best-of-suite recording integration for optimal performance.
Centralized data management
Manage all your data across channels in one comprehensive solution.
Omnichannel recording
A single platform to define and implement compliance and quality practices across all channels.
"With CXone Recording, we’ve improved our quality management, agent performance, and, ultimately, customer experience. Seamless integration with our other systems has significantly simplified operations and allowed us to focus on what truly matters - delivering exceptional service."
IT leader at a large energy company
Interaction Recording and Management: FAQs
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