NICE Named a Leader In 2024 IDC MarketScape for Contact Center as a Service Report
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Jun 26, 2024
NICE has combined CXone’s platform power with Enlighten’s AI intelligence, ushering in the future of CX AI
NICE’s Inaugural International Happiness Index Finds 78% of People Think Leveraging AI In Customer Service Can Make Them Happier Consumers
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Jun 20, 2024
While 66% of Americans are fundamentally happy only 36% are happy with the state of customer service, signaling major opportunity for businesses to use CX AI to fill the gap
NICE Announces CX Excellence Award Winners at Interactions 2024, Playing Pivotal Roles in Shaping the Future of CX
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Jun 12, 2024
Winners are outpacing the competition, leveraging the latest CX AI to drive exceptional customer experience
NICE Announces Elite Partners of the Year Awards at Interactions 2024, Expanding the Reach of CX AI To New Heights
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Jun 12, 2024
This year’s honorees partnered with NICE to bring the power of CXone and Enlighten to more organizations around the world
NICE Unveils CXone Mpower, The Ultimate CX-Aware AI Offering, Providing Continuous, Memory-Driven Human and AI Collaboration
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Jun 11, 2024
CXone Mpower is the only complete CX AI offering enabling advanced augmentation, seamless skill transfer between humans and AI and advanced AI memory-based awareness
NICE Launches 1CX, An All-In-One UCaaS for $5 Per User Per Month
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Jun 11, 2024
1CX delivers best-in-class comprehensive communication and collaboration capabilities while integrating seamlessly with NICE’s industry-leading CXone platform
NICE Awarded Its Largest Ever CXone Deal in the APAC Region, Demonstrating NICE’s Global Leadership
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Jun 10, 2024
NICE secured the 8-digit ACV deal with a total contract value of over $100M after the organization chose NICE’s market-leading CXone platform to replace multiple long-standing legacy incumbents
NICE to Webcast Financial Analyst and Investor Day at Interactions 2024
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Jun 7, 2024
NICE Drives Organizations to Effectively Manage Entire CX Workforce with New Back-Office Capabilities
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May 30, 2024
Latest NICE WFM release advances True-To-Interval (TTI) capabilities, enabling organizations to fuse front and back office CX operations
NICE Actimize Announces ENGAGE 2024 the Industry’s Premier Financial Crime & Compliance Risk Management Event
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May 29, 2024
With AI as the leading focus, NICE Actimize and industry experts will chair sessions addressing how Generative AI is shaping future strategies