Enlighten AI for CX - Optimize Your CX

Drive business outcomes with purpose-built AI.

Act on CX insights from a complete, objective, and automated analysis of every interaction, driven by the industry's most comprehensive CX data sets.
View a demo
Request a quote
AI for every CX need
Enlighten AI for CX solutions have your operations, your agents, and your customers covered across the end-to-end customer journey—from optimizing self-service and matching the best agents to callers, to automating notetaking and identifying and acting on sentiment trends—you’ll optimize operations, improve agent engagement, and increase customer satisfaction.
Enlighten Autopilot
Elevate self-service experiences with an AI-powered virtual agent that guides customers. Guarantee accurate answers with trusted company knowledge and natural language chat.
Learn more
Enlighten Copilot
Empower agents and supervisors with a powerful contact center AI copilot to drive greater focus, productivity, and engagement than ever before.
Learn more
Enlighten Actions
Unlock complex data with generative AI for CX leaders. Take data-driven action with conversational questions and answers, without hunting down an analyst or report
Learn more
Enlighten AutoSummary
Automate agent notetaking with the power of generative AI to summarize every interaction—reducing manual effort, boosting productivity and elevating CX.
Learn more
Enlighten AI Routing
Match every customer with their perfect agent. Predict the best pairing with industry-leading AI and holistic CX data to boost customer experiences and KPIs.
Learn more
Enlighten AI for Customer Satisfaction (CSAT)
Uncover objective insights on agent soft-skill behaviors that influence customer sentiment on every interaction.
Learn more
Enlighten AI for Complaint Management

Protect your organization from reputational, financial, and compliance risks with a complete AI-based complaint management solution.

Learn more
Enlighten AI for Sales Effectiveness
Increase conversion rates, grow revenue, and empower teams with real-time, objective analysis into the critical sales skills that drive revenue across every interaction.
Learn more
Experience Optimization (Enlighten XO)
Use AI to build smart self-service across channels, learn from top agents, and deliver great experiences faster than ever.
Learn more
Enlighten AI for Vulnerable Customers
Ensure regulatory compliance and embed the fair treatment of customers into your business processes.
Learn more
Enlighten AI means smarter CX.

Proven and purpose-built, Enlighten AI is embedded across the platform to easily operationalize and deliver immediate impact – from smarter routing and sentiment analysis, to automated agent notetaking and analytics that pinpoint the best automation opportunities using the power of generative AI.

2024 Marketecture
“Enlighten can tell me where to focus. We improved our customer satisfaction by 13% in 60 days across 1,000 agents. It is truly amazing what data and Enlighten AI can do to achieve those results.”
VP Operations Solera
The trusted AI for business.
Revolutionize your customer experience with Enlighten, the trusted AI for business. Unleash the power of AI to create extraordinary engagements.
Watch demo
The trusted AI for business.
Revolutionize your customer experience with Enlighten, the trusted AI for business. Unleash the power of AI to create extraordinary engagements.
Watch demo
Accurate automated summaries.
Reduce costs and deliver contextually relevant agent summaries with the power of purpose-built generative AI for CX for every interaction.
Watch now
Related Resources
White Papers

AI is the Future of CX

Enlighten is revolutionizing CX for businesses, employees, and consumers.

Explore Enlighten
White Papers

Enlighten AI for CX: Driving Innovation from Vision to Reality

See your data in a whole new light, leading you to more effective decision-making.

Learn more
White Papers

AI-Enabled Self-Service for the Enterprise

Read this DMG report for an in-depth analysis of the capabilities and versatility of AI-based IVAs.

Learn more
Resource Library
Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

×

NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

Get the excerpt
IDC Logo