Proactively protect your organization from customer complaints.
Identify and act on risk
Effective complaint management can help businesses uncover and remediate customer complaints before they impact your business.
Mitigate potential regulatory fines
Easily report on your compliance status to regulators, ensuring that your business meets all necessary standards and requirements for the whole complaint management process.
Boost efficiencies and CX
Track customer complaints to identify product issues, poor customer service or business process issues in a timely and efficient manner.
Automate complaint management
with AI.
with AI.
Consumer complaints have high stakes for companies, particularly those in regulated industries such as financial services. Regulators rely on handling customer complaints to gauge how well an organization is fulfilling its obligation to customers. For organizations, the risk extends well beyond regulatory compliance and fines, it also includes potential reputational damage resulting from any negative customer feedback and publicity. An automated customer complaint management program powered by artificial intelligence will mitigate these risks.
Turn complaints into customer success with Enlighten AI.
Enlighten AI for Complaint Management helps organizations save millions of dollars in regulatory fines, improve efficiencies, and increase customer satisfaction. Enlighten AI analysis is operationalized as part of a comprehensive analytics program, providing organizations with the ability to turn customer complaints into an opportunity to strengthen overall customer experience.
Never miss a single complaint again.
Harnessing the power of the industry's largest interaction dataset along with 20 years of industry experience, Enlighten AI's purpose-built customer complaint models deliver an accurate and consistent analysis of all customer concerns, feedback and interactions.
Identify and classify complaints
Complaint management software helps the customer service department to accurately classify the complaint type including multiple tiers of categorization and determines the root cause to prevent future complaints.
Automate a closed-loop process
Streamline your complaint management program with a complete solution that identifies and classifies every interaction that contains a complaint and automates a closed-loop remediation and reporting process, addressing customer complaints in the best way.
Track progress with a built-in audit trail
Improve the ability to demonstrate a comprehensive complaint management program for regulatory bodies with built-in complaint management audit trail documents and complaint resolution tracking.
Analyze root causes
Identify the root cause of every single non-compliant customer interaction and automatically assign them for review using a remediation workflow.
“Automated remediation workflows and regulatory reporting remove the chaos from complaint management.”
Analyst Leader
Related Resources
Infographics
Enlighten AI for Vulnerable Customers
Identify and respond to consumers susceptible to harm according to the UK Financial Conduct Authority (FCA).
Demo Videos
Objective Real-Time Agent Guidance
Deliver service excellence for every customer, every time.
White Papers
Turn Complaints into Customer Success with Enlighten AI
Prevent regulatory and reputational risk and streamline complaint management.
