Organizations have long faced challenges in delivering personalized, fluid experiences due to fragmented systems and data siloes, creating an experience divide between customers' brand perception and internal reality.
CXone Mpower is the world’s first and only CX-aware AI offering, connecting every touchpoint and application in an organization to create a single, unified experience for customers, employees, and the business.
With continuous Experience Memory based on historical experiences and derived customer preferences, Mpower injects contextual insights at precise moments and utilizes interconnected data and applications to inform optimal outcomes for unparalleled CX awareness.
Omnichannel Agent | Recording | Quality Management
Feedback Management | Expert Knowledge Management
Workforce Management | Performance Management | Interaction Analytics
Autopilot | Copilot for Agents | XO
Copilot for Supervisors | Actions
Match customers’ memory continuum and drive exponential results with the compounding benefits to deliver exceptional experiences for both customers and employees.
Supercharge employee performance with copilot capabilities powered by continuous CX memory.
Enable dynamic skills exchange between employees and AI agents through "skillability" and reverse-prompting.
Transform operational norms with complete awareness to proactively recommend actions, optimize processes, and devise creative solutions.
Keep the facts at your fingertips with this free quick reference guide to everything CXone Mpower has to offer.
