Platform Uptime & Availability

Current Feature Availability by Region* 🟢 Platform available 🟠 Performance issue 🔴 Service Disruption

North America
Azure/US		 North America
Fedramp/US East		 North America
US West		 North America
Canada		 South America United Kingdom Europe Australia Japan
Cxone Platform 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢
Cxone WFM 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢
Cxone Quality Management 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢
Cxone Dialer 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢
Cxone Analytics 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢
Cxone Feedback Management 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢
Voice Services 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢 🟢

* System & Feature availability may not reflect customer availability. For more details see the NICE CXone SLA statement. Customers may view real-time performance data on the CXone Customer Community Page (login credentials required)

 

Regional Availability by Month*

North America
Azure/US		 North America
Fedramp/US East		 North America
US West		 North America
Canada		 South America United Kingdom Europe Australia Japan
July 2024 100% 100% 100% 100% 100% 100% 100% 100% 100%
June 2024 100% 100% 100% 100% 100% 100% 100% 99.99% 100%
May 2024 100% 100% 100% 99.85% 100% 100% 100% 99.99% 100%
April 2024 100% 100% 100% 100% 100% 100% 100% 99.99% 100%
March 2024 100% 100% 100% 100% 99.98% 100% 100% 100% 100%
February 2024 100% 100% 99.99% 100% 100% 100% 100% 100% 100%
January 2024 100% 100% 100% 100% 100% 99.99% 100% 100% 99.99%
December 2023 100% 100% 100% 99.99% 100% 100% 99.97% 100% 100%
November 2023 100% 100% 100% 100% 100% 100% 100% 100% 100%
October 2023 100% 100% 99.9% 99.9% 100% 100% 100% 100% 100%
September 2023 100% 100% 100% 100% 100% 100% 99.9% 99.9% 100%
August 2023 100% 100% 100% 100% 100% 100% 100% 100% 100%
July 2023 100% 100% 99.99% 100% 100% 100% 100% 99.97% 100%
June 2023 100% 100% 100% 100% 100% 100% 100% 100% 100%
May 2023 100% 100% 100% 100% 100% 100% 100% 100% 100%
April 2023 100% 100% 100% 100% 100% 100% 100% 100% 100%
March 2023 100% 100% 100% 100% 100% 100% 100% 100% 100%
February 2023 100% 100% 100% 100% 100% 100% 100% 100% 100%
January 2023 100% 100% 100% 100% 100% 100% 100% 100% 100%
December 2022 100% 100% 100% 100% 100% 100% 100% 100% 100%
November 2022 100% 100% 100% 100% 100% 100% 100% 100% 100%
October 2022 100% 100% 99.99% 100% 100% 100% 100% 100% 100%
September 2022 100% 100% 100% 100% 100% 100% 100% 100% 100%
August 2022 100% 100% 100% 99.99% 100% 100% 100% 100% 100%
July 2022 100% 100% 100% 100% 100% 100% 99.97% 100% 100%
June 2022 100% 100% 100% 100% 100% 100% 100% 100% 100%
May 2022 100% 100% 100% 100% 100% 100% 100% 100% 100%
April 2022 100% 100% 100% 100% 100% 100% 100% 100% 100%
March 2022 100% 100% 100% 100% 100% 100% 100% 100% 100%
February 2022 100% 100% 100% 100% 100% 100% 100% 100% 100%
January 2022 100% 100% 100% 100% 100% 100% 100% 100% 100%

* System & Feature availability may not reflect customer availability. For more details see the NICE CXone SLA statement. Customers may view real-time performance data on the CXone Customer Community Page (login credentials required)

Incident history
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Customers may have received an error message when attempting to connect and/or experienced call refusals.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eJune 2023\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eMay 2023\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eApril 2023\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eMarch 2023\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eFebruary 2023\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eJanuary 2023\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n"}},{"@type":"Question","name":"2022","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003e\u003cstrong\u003eDecember 2022\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eNovember 2022\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eOctober 2022\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eStatus: Resolved\u003cbr /\u003e\nRegion: North America US West\u003cbr /\u003e\nDescription: Some customers experienced the Playback feauture being unavailable for recorded calls.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eSeptember 2022\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eAugust 2022\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eStatus: Resolved\u003cbr /\u003e\nRegion: North America Canada\u003cbr /\u003e\nDescription: Some customers experienced intermittent latency on the CXone Platform\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eJuly 2022\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eStatus: Resolved\u003cbr /\u003e\nRegion: Europe\u003cbr /\u003e\nDescription: Some Customers experienced intermittent errors when running specific reports.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eJune 2022\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eMay 2022\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eApril 2022\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eMarch 2022\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eFebruary 2022\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\u003cp\u003e\u003cstrong\u003eJanuary 2022\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eNo incidents reported.\u003c/p\u003e\n\u003chr /\u003e\n\n"}}]}
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