About NICE

Innovation for experiences that flow.

We help organizations to deliver an amazing customer experience (CX), no matter the touchpoint.

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What we do.

At NICE, we are passionate about empowering organizations of all sizes to deliver amazing customer experiences everywhere.

Our unified open cloud platform, CXone, manages 100% of customer interactions, tens of millions of conversations every day—from voice to next-gen digital and AI chatbots—enabling organizations to orchestrate the complexity of modern customer experience on one platform.

We are known for our innovation and comprehensive interaction-centric approach with unmatched CX capabilities and specialized AI purpose-built for CX to boost customer satisfaction and drive brand loyalty.

Who we are.

Our 8,400+ NICE employees are scientists, engineers, business and thought leaders, people who boast extensive experience as subject-matter experts in their fields.

We are guided by a deep commitment to genuine customer satisfaction, environmental sustainability, and good corporate citizenship. Wherever we operate, in over 30 countries around the globe, we are deeply involved with our local communities. We give back throughout the year and as part of special projects, such as the NICE Code: Coda mentorship program, designed to promote computer programming skills for young girls around the world.

Corporate Responsibility

Social Responsibility

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Explore CXexchange and discover what’s possible.

When you choose NICE CXone, innovation is boundless.

Customize our platform to your heart’s content with open framework hubs, hundreds of APIs, and a marketplace full of pre-integrated apps from our certified DEVone partners in CXexchange. See them all with a single click.

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Meet the world’s largest CX partner community.

Are you a technology provider, system integrator, reseller, or consultant? There’s a place for you in our Partner Program. We invite you to explore the endless possibilities of partnership with NICE.

Together, we can drive innovation, elevate customer experience to new heights, and achieve remarkable success. Let's embark on a journey of shared wins, collaboration, and limitless potential.

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Trusted by the world's leading companies.
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What to expect from us.
A smarter platform
As the leader in cloud contact center solutions, NICE delivers a complete, connected, and intelligent CX platform that equips your organization with everything needed to provide extraordinary service.
Digital-first experiences
Support for 30+ digital messaging channels, smart self-service, web guidance, knowledge, and proactive outreach to engage customers across every touchpoint.
Complete solution
We uniquely combine our most powerful capabilities as a complete CX AI platform solution—with a focus on ease and efficiency for customers, employees, and the overall business.
Strong partnerships
Customize your contact center with pre-integrated solutions from the industry’s broadest community of global CX partners.
Passionate people
Our customer experience and domain experts are dedicated to helping you reach your business goals.
Proven leadership
27+ years of leadership in the customer service and contact center space—with a proven track record in enabling CX transformations, strong financials, and a commitment to R&D investment and innovation.
NICE by the numbers
0+

Years of Cloud and Contact Center Experience

20000+

NICE customers
worldwide

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Fortune 100 companies trust NICE

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Countries where NICE operates

Global Leadership
Barak Eilam
Chief Executive Officer

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Dan Belanger
President, NICE Americas

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Barry Cooper
President, NICE CX Division

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Beth Gaspich
Beth Gaspich
Chief Financial Officer

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Chris Wooten
EVP, NICE Vertical Markets

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Craig Costigan
CEO, NICE Actimize

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Darren Rushworth
Darren Rushworth
President, NICE International

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Shiri Neder
Executive Vice President,
Human Resources
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Make a difference. Join our team.
If you just want another job, we may not be the right fit. If you want a career with room to grow, surrounded by passionate, like-minded teammates who love doing great things, check out our current openings and let’s get the ball rolling.
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NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

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