At NICE, we only succeed when you do. Gain a proactive partner that equips you with the right people, tools, and technology for your business and unique needs.
Partnering with you for continuous success.
With CXsuccess services, we enable CX leaders with the right expertise, tools, and technology at every step. We deliver the knowledge, processes, and best practices to help you to achieve your business goals. We collaborate with you to meet your unique needs and to deliver faster answers via a single point of contact.
Outcome-oriented services
Achieve your CX goals and drive improvement with continuous collaboration.
Team of experts to support you
Gain faster answers with less effort as our team collaborates to bring you solutions.
Proven packages to choose from
Choose your right-sized engagement strategy from our menu of proven pathways with prescriptive options.
Achieve your CX goals faster.
CXsuccess is a full suite of customer success services—onboarding, implementation, education, technical services, and business consulting. Choose from proven success packages for the right engagement plan for your business needs.
All CXone customers receive the CXsuccess Care package with self-service support at no-charge, standard with every agreement:
- Global 24/7/365 omnichannel technical support with enhanced cross-functional collaboration
- Exclusive one-stop access to global online Customer Community
- Your choice of self-paced eLearning and resources
The right expertise, tools, and technology at every step.
We offer convenient global 24/7/365 omnichannel technical support, with single point-of-contact and enhanced cross-functional technical collaboration for reduced effort and faster resolution.
Service accountability
Our service level agreements deliver industry-leading uptime, with 80% of calls answered in 60 seconds or less, to ensure our commitment.
Deep customer experience
Our comprehensive contact center expertise covers everything from voice services and reporting to API customization—and more.
Easy pay-as-you-go
Never worry about up-front fees and annual contracts. Your services subscription is bundled into your monthly invoice.
Speedy resolutions
We manage your Cloud technology 24/7/365, so you don’t have to. That includes system updates, upgrades, and enhanced technical collaboration to quickly resolve issues and communicate with you.
Proactive and consultative
You have deadlines to hit and goals to reach. Our designated customer success professionals have their sleeves rolled up, ready to help you achieve your CX goals and drive continuous improvement.
Get the right fit
Your choice of customer success packages and on-premises migration kits. Select the success package that’s best suited to your contact center—from small business to very large enterprise.
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