CXone Interactions Hub

Master Interaction Management and Compliance

Streamline and centralize management of multichannel interactions, automate compliance, and proactively mitigate risk.

Operational Efficiency and Exceptional Customer Experience

CXone Interactions Hub is a comprehensive solution that enables contact centers to manage any volume and all types of interactions in one place, streamline operations, ensure business continuity, and deliver superior customer experiences—all while effortlessly adhering to regulations such as GDPR, CCPA, HIPAA, and PCI.

CXone Interactions Hub Core Components

AI-driven compliance and automation for securely managing millions of interactions.

Migrated Calls

Integrate past and present voice interactions from NICE and third-party systems into a unified CXone environment.

Centralize compliance management with all interactions in one place.
Reduce costs and complexity by eliminating the need for on-premises hardware.
Simplify vendor management by consolidating multiple systems into CXone.
Search, playback, extract, delete, and more within any interaction.
Standardize evaluation and performance management across all channels.

Data Policies

Comprehensively manage the interaction lifecycle with AI-powered automation and a centralized dashboard.

Automate critical tasks like deletion, extraction, and litigation hold.
Ensure adherence to regulatory and corporate data protection standards.
Quickly address suspected violations with streamlined actions.
Visualize potential risks using the customizable Risk Detection Board.
Implement user-specific access controls for secure risk management.

CXone Interactions Hub

CXone Interactions Hub Benefits

Comprehensive Solution

A unified platform that streamlines operations, ensures compliance and delivers consistent, high-quality customer experiences across all channels.

Proactive Risk Management

This feature enables seamless access and review of migrated interactions, facilitating improved data analysis and customer service. Additionally, it is utilized for evaluations, management, and performance improvements.

Cost Efficiency

Automate manual tasks to optimize resources and reduce expenses, enabling staff to focus on more strategic initiatives.

Scalable and Flexible

Easily scale to accommodate growing interaction volumes while adapting to evolving business needs and regulatory requirements.

Seamless Compliance

Customizable automated workflows ensure compliance with minimal effort, reducing the risk of costly errors and regulatory violations.

Related resource

Demo Videos

Interactions Hub demo video-PCI use case

In today’s fast-paced world, contact centers manage customer interactions across digital and traditional channels while navigating strict global and industry-specific regulations such as GDPR, CCPA, HIPAA, and PCI.

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Datasheets