NICE Engage supports any communication channel, including Microsoft Teams.
Great flexibility that supports any contact center operational size, and every cloud migration strategy.
Scalable, secure and robust recording, offering high availability and immediate disaster recovery.
A single platform to define and implement compliance and quality practices, across all channels.
Linear scalability that supports thousands of channels of any type (voice, chat, video, social media etc.) per interaction recorder.
Supporting virtually any communication and storage environment.
High availability and lightning-speed disaster recovery.
Apply best practices and compliance standards on all channels to meet regulatory demands, keep your customers safe, and minimize risk.
Engage is optimized to utilize its system's resources to the max, and by thus reducing the total cost.
NICE Engage Recording for the Cloud
Your journey to the cloud starts here. Migrate now, with NICE Engage Recording.
Microsoft Teams with NICE Engage
NICE Engage Recording for MS Teams provides complete recording coverage and regulatory compliance.
Microsoft Teams and NICE systems team up for privacy in Europe
Microsoft Teams business meetings are highly dynamic. There are multiple participants, from different geographies and time zones, and each with their own viewpoints and contributions. Adding to the complexity is the multiplicity of channels including chats, screen shares, PowerPoints, and whiteboards . Enterprise class recording provides a complete audio and video record that can be consulted if there is any uncertainty as to what decisions were made and actions assigned. When external parties are involved, companies must be extra cautious of privacy protections as well as potential liability issues. Since implementation of GDPR there has been a rapid increase in privacy laws and regulations. The recordings represent the evidence of what transpired during the interaction and also provides a very valuable resource for evaluating the quality of the interactions.
