More channels. More benefits.
Keep customers happy
Let customers choose their preferred channels and create exceptional, seamless experiences.
Blend channels
Help agents provide better experiences by blending digital and voice interactions.
Increase your insight
Get a 360 degree view of the customer journey with omnichannel reporting and analytics.
Offer even more
Don’t let any platform limit the channels you support – CXone supports any channel as though it is native.
CXone Interaction Channels
Offer service in your customers’ channels of choice. Your agents get a single interface across digital and voice with everything they need to create amazing experiences at their fingertips. Your one-stop-shop for choosing the channels your customers ask for makes it quick and easy to implement, roll out and operate them. Handling multiple interactions makes agents more productive. Switch and combine digital and voice channels to resolve more interactions faster, for happier customers..
Boost CX and Agent Retention.
With the NICE CXone omnichannel platform, agents can complete interactions for all channels through a unified agent desktop, reducing training cost and making both customers and agents happy.
Welcome to a true omnichannel experience.
Let consumers choose their channels of choice. Let agents provide a seamless experience, choose from the largest number of natively implemented digital channels plus voice to provide amazing CX. Support administrators with consolidated, flexible routing, reporting and management.
Choose your channels
Choose from the largest number of digital and voice channels in the industry and implement them quickly and easily.
Any channel, anytime
Delight your customers. Empower your agents to provide the seamless omnichannel journey that they expect.
More productive agents
One interface, all channels, persistent history and context across channels.
BYO channels
Use the platform and well documented interfaces to add more channels or implement your own mobile app just like a native channel.
Routing made simple
Create and maintain routing for all channels (digital, voice, custom) in one visual, intuitive tool – no coding needed!
One platform
Consolidate and streamline administration and reporting with one single, intuitive interface
CXone’s advantage is the ability to handle multiple channels across multiple departments with data accuracy and reporting.
Josh Jennings
Global Director of Hub Sales
Siemens Digital Industries Software
Related Resources
Product Videos
Digital Channels for Customer Experience
Customers expect to be able to interact with your business through a variety of channels and receive the same level of support and satisfaction regardless of how or where they engage. With your desire to meet customers where they are and support their channels of choice, how do you maximize your options without the risk of overloading your contact center?
Infographics
The impact of CX
Learn how contact center CX impacts CSAT, loyalty and growth.
Case Studies
Dominion National and CXone chat meet demand for high-quality multichannel service
Dominion National’s contact center provides multichannel support of dental benefits to hundreds of thousands of consumers and providers.
Digital and Voice Channels: FAQs
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