Overview
New research confirms that contact center CX has a direct impact on all the KPIs that matter most—so your agents are truly on the front lines for driving business growth.
This infographic provides industry-specific data on how contact center agent interactions influence CSAT, loyalty, and revenue. It also explains how a proactive Voice of the Customer (VOC) program can help you transform CX to deliver even greater business impact.
Download the infographic to learn how you might be missing out on:
- Higher CSAT and NPS®
- Better agent performance
- More loyal customers
- Lower operational costs
