Overview
NICE CXone Interaction Channels provide over 30 options to connect with customers in their channel of choice – including chat, messaging options like WhatsApp and SMS as well as voice. Offer a consistent journey across all the channels your customers want and quickly add new channels to stay ahead of the competition.
Product Videos
Omnichannel Routing - NICE CXone
See how superior customer service through CXone Omnichannel Routing makes all the difference when two brothers look to reschedule a service appointment for their beloved cars.
