Case Studies

Telecom Scores a Surge Scheduling “Win/Win/Win” With NICE EEM

Additional Case Studies
Case Studies

Tbaytel Leverages CXone to Capture Customer Feedback, Transforms Voice of the Customer Program with 149% Increase in Net Promoter Score

Case Studies

Nine boosts employee engagement and reduces attrition 55% with CXone

Nine, one of Australia’s largest news and media organizations, struggled with an agent attrition rate of 90% due to poor employee engagement. Customer engagement also had room for improvement.

Contact us

If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For customer support, please visit our support page to log into the Customer Community portal.

Get Started with NICE

Join the thousands of businesses who trust NICE to create exceptional customer experiences with purpose-built AI.
×

NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

Get the excerpt
IDC Logo