Case Studies

Nine boosts employee engagement and reduces attrition 55% with CXone

Additional Case Studies
Case Studies

Telecom Scores a Surge Scheduling “Win/Win/Win” With NICE EEM

A North American telecommunications company wanted a solution to significantly reduce both delays and resource cost associated with intraday overtime and voluntary time off requests.

Case Studies

Tbaytel Leverages CXone to Capture Customer Feedback, Transforms Voice of the Customer Program with 149% Increase in Net Promoter Score

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