NICE Invoicing Policy
Services and Software will be invoiced as described in the table below, and may be invoiced by NICE or its Affiliates. For Transaction Documents where NICE and/or Customer are located in the United States or Canada, the carrier of record for all regulated telecommunications Services provided under a Transaction Document is in Contact, Inc.
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Invoice Type |
Offering Type |
Invoice Start Date |
Invoice Frequency |
Invoicing for Variance |
Renewal Invoicing |
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*MRC |
NICE CXone; NICE CXone Integrated; and Network Connectivity |
Commencement Date |
Monthly in arrears for the Minimum MRC |
Monthly in arrears |
Monthly in arrears |
|
*ARC |
NICE CXone; NICE CXone Integrated; and Network Connectivity |
Commencement Date |
Monthly in arrears for the actual usage; annually in arrears for the Minimum ARC |
Annually in arrears |
Monthly in arrears |
|
Annual Model |
NICE CX |
Initiation Date |
100% in advance |
Annually in arrears |
60 days in advance of the anniversary of the Initiation Date |
|
Annual Model |
NICE CX |
Initiation Date |
100% in advance |
Monthly in arrears (120% of the per unit Minimum Commitment fee) |
60 days in advance of the anniversary of the Initiation Date |
|
NRC |
NRC Services |
Order Effective Date |
100% in advance |
N/A |
N/A |
|
NRC |
Network Connectivity Usage Rates |
Order Effective Date |
Monthly in arrears for the actual usage |
N/A |
N/A |
|
Fixed Price (one time charges) |
Professional Services |
Milestone per SOW |
Completion of milestone |
N/A |
N/A |
|
Time and Material |
Professional Services |
Per SOW |
Monthly in arrears |
N/A |
N/A |
|
Subscription (MAS/VRS) |
Professional Services |
Per SOW |
Per SOW |
N/A |
Per SOW |
|
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|
Fixed Price |
Software (Perpetual License) |
Delivery Date |
100% in advance |
N/A |
N/A |
|
Annual Model |
Software (Term License) |
Delivery Date |
100% in advance |
N/A |
60 days prior to each anniversary of the Delivery Date |
|
Annual Model |
Support |
Delivery Date |
100% in advance |
N/A |
60 days prior to each Renewal Term |
|
Fixed Price (one time charges) |
Professional Services |
Order Effective Date |
100% in advance |
N/A |
N/A |
|
Time and Material |
Professional Services |
Order Effective Date |
Monthly in arrears |
N/A |
N/A |
|
Subscription (MAS/VRS) |
Professional Services |
Order Effective Date |
Quarterly in advance |
N/A |
See SOW |
