Blog

My preschooler graduated this year and will head to kindergarten this fall. Of course, there are many more milestone celebrations to come but I always find inspiration in graduation ceremonies—regardless of whether it’s preschool or college.

The NCAA Women’s March Madness tournament had everyone on the edge of their seats. Phenomenal players like Caitlin Clark drew crowds and high TV ratings alike by providing the ultimate experience for spectators and fans (myself included).

Continuous. That is the most apt word to describe how people interact with the world around them. Everything bleeds into the next experience.

The midpoint of the year can feel like reaching a summit in the middle of your year-long journey. But rather than seeing the rest of the year as downhill from here, I view this milestone as a launch pad for your business to soar to new heights.

In the fast-paced world of customer service, where demands are high and resources are limited, businesses are constantly looking for new ways to boost efficiency and elevate service levels.

Many companies launch voice of the customer (VOC) programs to demonstrate that they’re listening, but fall short when it comes to closing the loop. They fail to follow up and take action on customer feedback—so they fail to realize significant business impact from their VOC programs.

In London, Beijing, and New Delhi, the subway cars greet passengers with the same cautionary message—mind the gap.