Blog

The intersection of cutting-edge, consumer technology fueled by AI, evolving patient demands, and the relentless pursuit of personalized care are collectively directing the course of healthcare strategy—with no signs of stopping.

Very little is constant in the ever-changing contact center environment.

Artificial intelligence (AI) is rapidly evolving, promising transformative impacts on our daily lives. Yet, as AI systems become increasingly sophisticated, establishing trust in their capabilities becomes paramount.

As part of our new Customer Feedback Unplugged video series, I sat down with Jennifer Passini, Ph.D., director of experience consulting at NICE, to talk about the significance of voice of the customer (VOC) in supporting digital transformation.

These semi-translucent blue words first lit up the silver screen in 1977, kicking off an unprecedented visual and auditory experience. Star Wars became a phenomenon instantly.

We’re in an exciting time in customer service where technology has captured customer’s imaginations of what CX could be.

In today's rapidly evolving business landscape, organizations can’t afford to overlook the pivotal impact of the back office on operational efficiency and customer experience (CX).