Blog

Organizations worldwide share a goal to deliver unparalleled customer experiences, enhance brand value and maximize efficiency. It’s how they can get ahead and stay ahead.

As a working mother, I often find myself wishing for an extra pair of hands to manage the chaos of daily life. The feeling of being stretched thin isn't unique to me, or to parenthood - it's a sentiment that resonates deeply in our modern era, in which we’re trying to live up to the expectation—ours and society’s—of having it all and doing it all, personally and professionally.

According to good ol’ Charlie Brown, “happiness is a warm puppy.” Thousands of cute YouTube and TikTok videos tend to support that notion. Yet, while cuddling an adorable little pup may fill many people with joy, believe it or not, it doesn’t always work for everyone.

Imagine lining up for a race before a sea of spectators. You take your mark. The race starts, the adrenaline spikes, and you’re off like a shot, putting everything you have into your legs and muscles to take you as far and fast as you can go.

In part one of the blog series, we summarized how AI is augmenting today’s WFM team. We also took a small peek into the future to imagine where AI might be taking us—more to come in part three.

In our CX One on One series, we meet dynamic and talented team members behind the scenes at NICE representing all the facets of the leading customer experience (CX) AI platform. We recently sat down with Jennifer Passini, Ph.D., director of business consulting, customer logistics support.

Skynet (“The Terminator”), HAL 9000 (“2001: A Space Odyssey”), VIKI (“I, Robot”), Ultron (“The Avengers: Age of Ultron”), Ava (“Ex Machina”), Agent Smith (“The Matrix”), David 8 (“Alien: Covenant”). Pop culture is littered with examples of the potential perils that can happen when AI runs amok.