Managed services

Your tactical transformation team.

We deliver on the “how” of digital and CX transformation through masterful implementation and management.
No one knows NICE like NICE.
Do more with less
Beginning with NICE’s requisite knowledge eliminates errors, speeds progress and reduces the headcount to achieve your business outcomes.
Hands-on help
Our NICE VRS experts come with deeply ingrained expertise and are prepared to manage your solutions from Day 1.
Part of your team
We seamlessly embed with your team and daily routines, allowing for tight alignment with your strategic operational goals.

Make it happen, better and faster.

By carefully designing our VRS managed services to offer as much or as little as needed, we meet customers where they are today and take them where they want to go, as quickly and efficiently as possible.

We bring the people, processes, technical know-how, domain expertise and a complete arsenal of in-house resources needed to support your business case. From system monitoring and moves-adds-changes to full-fledged management of your contact center operations, NICE has the deep and ready expertise needed to support your business goals.

Unburden your HR budget.
NICE experts seamlessly integrate with your team to improve performance and productivity. Definitely worth checking out if you’re having trouble staffing!
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automation
“NICE was the obvious partner for our digital transformation. With their acumen, we’ve achieved nearly $1.8 Million in annual benefit for voice and are targeting $800,000 in annual savings for digital. These are impressive results benefiting us, our customers and business partners.”
Rebecca Eclipse
EVP & Chief Customer Experience Officer Globe Telecom
What sets up apart? IT + Expert Advisory.
We advise
NICE experts embed with your team for critical process definition, continuous improvement best practices and maximum value.
We monitor
Proactive 24/7 monitoring and remediation of systems and servers provides invaluable peace of mind.
We manage
Enhance your team with dedicated NICE experts focused on NICE application health, system operation, change management and end-user adoption.
We support
Get unlimited access to NICE’s global support tools and resources by adding a dedicated, top-tier NICE engineer to your team.
We operate
We modernize workforce management, operationalize best practices and maximize productivity for truly effective command center operations.
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NICE Command Center Operations
The NICE WFM Suite may not be your core competency, but it is ours! Add our business strategy expertise, outcome advisory and expert workforce management and we can get your contact center WFM operations performing optimally—faster and with fewer resources.
Managed Data Insights
Achieve maximum ROI with greater visibility into performance. NICE deeply analyzes your data and benchmarks it against industry peers to provide key business and operational insights. Deep data mining and highly configurable reporting dimensions allow for data visualization and pin-pointed comparative analysis.
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If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. For general questions or customer support please visit our Contact us page.

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Work from mastery, not for mastery

Learn how to achieve greater success with stretched HR budgets with NICE’s staff augmentation and managed services options.

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NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

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