Additional Case Studies
Case Studies

Growing Workforce Management (WFM) and Increasing Operational Rigour

Belong, an Australian communications company, leveraged NICE expertise to grow its workforce management proficiency. With NICE’s assistance, Belong is correctly mapping and categorizing calls from its ACD and to NICE Workforce Management.

Case Studies

Republic Services

Serving 14 million customers with 40,000 employees, Republic Services partnered with NICE to measure, assess, and improve customer sentiment with a comprehensive organizational restructuring to add essential services and capabilities.

Case Studies

CVS Caremark Increases Agent Retention and Creates more Workforce Alignment with NICE Employee Engagement Manager

CVS Caremark, part of CVS Health, is a pharmacy benefit manager with 6,500+ agents across their contact centers.

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