At NICE CXone, we plan for the unexpected. Why? Because availability is a must! Our infrastructure resiliency ensures that even if an entire region were to experience an outage, you won’t.
Disaster recovery impacts so many aspects of your business – leave the technology part to us!
Reliable, fast, and secure access delivered globally.
CXone is deployed across extensible, secure, and reliable cloud infrastructure that empowers contact centers to securely scale and customize operations using open APIs and documented support for developers. CXone is deployed in multiple public clouds, within multiple regions and multiple availability zones guaranteeing infrastructure resiliency and reliability at every level.
CXone offers a guaranteed, financially backed 99.99% platform uptime SLA.
Understand the difference between High Availability & Disaster Recovery in the Contact Center.
NICE CXone maintains numerous industry certifications to ensure that your cloud contact center solution provides maximum security.
Connect more immediately with your customers using flexible multinational options.
A cloud architecture that grows with your changing business needs.
Implement Business Continuity/Disaster Recovery plans in the contact center using redundancies and failover strategies with NICE CXone.
Open Cloud Foundation Datasheet
CCaaS that was born in the cloud and thrives in the cloud.
NICE Disaster Recovery Capabilities
NICE CXone provides enterprise level failover and redundancy capabilities to keep your business going, along with scalability features to allow quick response to any situation.
CXone Success
See how CXone is driving success for Clearview with high availability through its open cloud foundation.
