Knowledge Management - Optimize Your CX

{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"What is NICE\u0027s customer experience (CX)-forward knowledge management solution?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eNICE CXone Expert is the industry\u0026rsquo;s leading cloud-native customer service Knowledge Management solution, meeting customers on any device at their point of need. From search engines to CRMs, web pages, conversational AI chat bots, and more, Expert ensures highly accurate and easily accessible self-service answers.\u003c/p\u003e"}},{"@type":"Question","name":"How does NICE knowledge management boost my organization\u0027s profitability? ","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eCXone Expert boosts your organization\u0027s profitability by saving time and money while enhancing CX. It provides excellent digital self-service, fostering customer loyalty. By answering queries quickly and on any device, Expert keeps more interactions in low-cost, automated environments rather than high cost, attended channels. This efficient, accurate self-service and high accuracy boosts customer happiness and retention along with employee capacity and job satisfaction.\u003c/p\u003e"}},{"@type":"Question","name":"How will NICE knowledge management with CXone Expert optimize my organization\u0027s customer experience (CX)?","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eOur industry-leading knowledge management platform allows consumers to find answers quickly and efficiently, deflecting calls and improving overall consumer satisfaction. CXone Expert optimizes your organization\u0027s customer experience by unifying global knowledge into a single, accurate source of truth for customers, as well as agents and self-service bots. It ensures real-time capture and publishing, for instantly updated information across all channels.\u003c/p\u003e"}}]}