Better results with less effort.
Make every interaction easier for your customers and your agents with CXone Agent for ServiceNow.
Personalized interactions
Empower agents with a 360-degree view of the customer, including insights into previous interactions, so they can personalize every experience.
Fewer clicks, higher efficiency
Agents can handle contact center interactions without leaving ServiceNow.
Smarter connections, better CSAT
Use intelligent routing and ServiceNow data to connect customers to the right resource, right away.
Flexibility and agility
Eliminate delays, costs and risk with this pre-built integration that deploys in hours and scales as your business needs evolve.
Exceed everyone’s expectations.
Deliver the personalized experience your customers demand, while simplifying agent workflows and reducing costs.
Simplify and streamline every experience.
Consolidated Agent Desktop
Shave seconds off each interaction and power more personalized CX by giving agents easy access to the tools and information they need—right in the ServiceNow interface.
Skills-based routing
Intelligently route every customer to the best available agent, based on agent skills and proficiency, and customer profile data.
Data synchronization
Save agent after-call work by automatically synchronizing customer data and history for each interaction.
White Papers
2020 Customer Experience (CX) Transformation Benchmark
2020 NICE CXone Customer Experience (CX) Transformation Benchmark, Business Wave surveyed over 1,000 global contact center decision-makers in UK, US, Australia and Canada. Findings show rapidly growing role of digital channels for customer interactions, increasing investments in digital channels, artificial intelligence, and contact center technology for seamless omnichannel experiences for customers.
