Connect customer journeys

{"@context":"https://schema.org","@type":"FAQPage","mainEntity":[{"@type":"Question","name":"Get AI right and put it to work","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eTo deliver a smart CX journey you need AI-powered technologies including routing enhancements, real-time interaction guidance, and more to resolve issues quickly and to achieve resolution.\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003e\u003ca href=\u0022https://www.nice.com/blog/ai-for-cx-getting-it-right-without-getting-left-behind\u0022\u003eAI for CX: Getting it right without getting left behind | NICE\u003c/a\u003e\u003c/li\u003e\n \u003cli\u003e\u003ca href=\u0022https://www.nice.com/blog/context-is-key-the-crucial-role-of-semantics-and-conversational-understanding-in-generative-ai\u0022\u003eContext is key: The crucial role of semantics and conversational understanding in Generative AI | NICE\u003c/a\u003e\u003c/li\u003e\n \u003cli\u003e\u003ca href=\u0022https://www.nice.com/blog/beyond-the-chatbot-what-it-really-means-to-put-ai-to-work-for-better-cx\u0022\u003eBeyond the Chatbot: What it really means to put AI to work for better CX | NICE\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e"}},{"@type":"Question","name":"Cross the finish line first","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eSee how you can cross barriers and build bridges to make the entire customer journey frictionless to build a winning strategy.\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003e\u003ca href=\u0022https://www.nice.com/blog/how-cx-decision-makers-can-collaborate-to-go-the-distance\u0022\u003eHow CX decision makers can collaborate to go the distance to cross the customer journey finish line first | NICE\u003c/a\u003e\u003c/li\u003e\n \u003cli\u003e\u003ca href=\u0022https://www.nice.com/blog/frictionless-cx-here-today-conversational-ai\u0022\u003eFrictionless CX ~The future of the customer experience is here! | NICE\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e"}},{"@type":"Question","name":"Remove CX journey barriers","acceptedAnswer":{"@type":"Answer","text":"\u003cp\u003eIdentify and address hotspots (friction) in the journey to improve customer experience interactions and increase satisfaction.\u003c/p\u003e\n\u003cul\u003e\n \u003cli\u003e\u003ca href=\u0022https://www.nice.com/blog/how-to-identify-and-remove-hotspots-throughout-the-customer-journey-for-a-better-experience\u0022\u003eHow to identify and remove hotspots throughout the customer journey for a better experience | NICE\u003c/a\u003e\u003c/li\u003e\n \u003cli\u003e\u003ca href=\u0022https://www.nice.com/blog/give-your-agents-a-frictionless-conversational-ai-experience\u0022\u003eYou got this! Give your agents a frictionless conversational AI experience | NICE\u003c/a\u003e\u003c/li\u003e\n\u003c/ul\u003e"}}]}