Overview
Workforce management (WFM) solutions for the back-office are now available to provide transparency into the workload, backlog, and employee performance. These solutions help to match the workload to skilled resources, track and reduce back-log, and measure and improve employee productivity. Join this webinar to hear Andrea Matsuda of NICE and Donna Fluss of DMG Consulting discuss WFM best practices to enhance back-office operations. The takeaways from this webinar are:
- An appreciation of the capabilities of modern back-office WFM solutions
- How these solutions provide transparency and visibility into back-office operations
- Best practices to enable organizations to realize the greatest benefits from these solutions
NICE Back Office Workforce and Performance Management. The Right Tools for Total Optimization
An effective back office is a key component of any coherent, enterprise-wide effort to improve processes and create the perfect customer experience.
Master the WFM Paradigm Shift with True to Interval Analytics
In this eBook, we will detail how the nature of work is changing, unpack the old and new paradigms surrounding workforce management, and discuss how modern solutions have evolved to approach the new challenges in the increasingly flexible blended digital office.
Mobile employee engagement
Learn how NICE EEM empowers agents to take control of their scheduling and performance, all from their mobile device.
