Overview
NICE CXone Personal Connection is a patented proactive outbound dialer that generates more revenue and fewer hang-ups. It gives your Inside Sales team an easier way to attain quota by connecting with more prospects every day and helps your Customer Service team reduce inbound calls through personalized, low cost, and proactive outbound notifications.
White Papers
Outbound Calling Faces Changes & Complex Compliance Requirements
Today’s contact center executives are challenged to maintain compliance with a complex array of outbound dialing regulations instituted by the FTC and the FCC, such as Telemarketing Sales Rule (TSR), the national DoNot-Call Registry (DNC), and the Telephone Consumer Protection Act (TCPA).
