Overview
Adherence is one of the most powerful features in NICE WFM to help you manage resources and meet customer demand and KPIs. Adherence is important because if employees deviate from your schedules, it doesn’t matter how good your plans were—issues will start to occur.
This ebook shows how NICE WFM adds value to the management of adherence.
Managing the published schedule
Managing and maintaining published schedules in NICE Workforce Management (WFM) is an important step, but one that doesn't require extensive manual work.
Intelligent automation for intraday management
Intraday variances can impact service levels, productivity and cost-effectiveness. NICE EEM has the answer.
NICE WFM: The Complete Workforce Management Suite
For more than two decades, NICE WFM has provided workforce management and workforce optimisation solutions, enabling more than 3,100 organisations across 75 countries to drive empowerment and accountability.
