Overview
A major publicly-traded healthcare company’s contact centers received millions of members’ calls each year. Their CX team saw personalization as a strategy to improve their members’ experiences while lowering operating costs but needed a solution to implement it.
The company deployed Enlighten AI Routing and Enlighten AI for Customer Satisfaction. As a result, they reduced operational spending by $11 million a year, realizing over 3X the return on investment. Find out how.
Metrigy Research Report: Trends for Patient Experience Success
Patients are also consumers, which means using proven customer experience (CX) technology to deliver successful patient experiences (PX) is vital.
Patient Experience: Five Ways to Improve Patient Interactions
Discover how your organization can deliver seamless care journeys with “Five Ways to Improve Patient Interactions.” This insightful guide reveals:
BAYADA streamlines contact center workflows with CXone while undergoing tremendous growth
While company growth is a major achievement, it sometimes comes with challenges. BAYADA Home Health Care struggled with exploding contact volume because their on-premises system couldn’t handle it.
