Overview
This case study highlights how LiveVox helped a leading BPO company in the highly competitive sales landscape. The BPO faced legacy technology issues and lacked stability, resulting in an inefficient outbound operation with a high cost-per-sale. By transitioning to a cloud-based platform, LiveVox SmartReach, the BPO experienced enhanced stability, efficiency, and better call quality, improved agent experience, and effective remote management. The platform's ease-of-use and operational flexibility allowed for more intelligent segmentation of outbound campaigns, and 24/7 support ensured prompt issue resolution.
