Case Studies

Hastings Direct Speeds to CX Success with NICE CXone

Overview

Facing the end of a long-term contract for its existing contact centre architecture, insurance provider Hastings Direct decided to make a major move to the cloud with NICE CXone. Working with BSL Group, Hastings Direct deployed the new cloud contact centre in just three months and rapidly realized productivity gains as well as a reduction in fraudulent customer behavior.

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