Case Studies

Freedom Mortgage gains with integrated solution

Overview

VRS helped Freedom Mortgage integrate several NICE solutions which together form the “heartbeat and brains” of their Command Center. Learn how Freedom Mortgage saves time and money, increased productivity and enabled a single system of truth for reporting. Results include 11% productivity increase, 90% overall schedule adherence and saving 2 hours each day with automation and dashboards.

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NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

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