Overview
CXone Quality Management (QM) empowers contact centers with the tools and insights they need to build end-to-end programs that harness agent potential and help them manage diverse customer needs and expectations. With rich QM functionalities and integration with other business applications, CXone QM streamlines operations, enhances efficiency, increases accuracy, and boosts employee satisfaction. CXone QM Advanced elevates quality management further with a collection of automated, analytics-driven quality tools and integrated AI Insights that enhance efficiency and data-driven decision-making. In this brochure, explore how CXone QM features and advanced capabilities can transform your contact center.
