Overview
CX leaders are propelling their organizations forward into an era of AI-driven customer engagement. By leveraging an interconnected platform with advanced capabilities, brands can quickly evolve and produce outstanding outcomes.
Nowhere is this truer than in the customer success stories demonstrated during the ever-illuminating Interactions 2024—the largest CX event of the year. The eBook, “CX AI Realized: Five AI-Powered Strategies from Innovative Brands,” explores success stories from top-tier brands such as Sony, Carnival UK, and Hyundai Capital and how these brands leverage AI to exceed customer expectations and achieve unmatched results.
NICE CXone enables organizations to bridge the experience perception divide between brands and consumers with AI purpose-built for CX provided on a cloud-native platform. When your brand masters the balance between people, processes, and technology, then you’ll be able to move toward CX excellence.
This eBook gives you five powerful insights to succeed in the current CX landscape, including:
- How to amplify self-service with automation generated from thousands of conversations
- What augmenting agent performance with real-time assistance can do for interaction outcomes
- How to unlock organization-wide improvements with AI-driven insights from every interaction
- How to reduce customer effort with behavioral coaching and real-time interaction guidance
- Why proactively solving high-risk customer complaints with AI-powered analytics is imperative for growth and success
Are you prepared to transform your CX with purpose-built AI?
Best Practices Guide: Closing the Gap Between Generative AI’s Promise and Reality
To harness the full potential of generative AI, a comprehensive approach is essential—one that includes selecting the best-fit LLMs, using guided prompt building, and layering different types of AI purpose-built for CX within a unified platform for optimal results.
Carnival UK Advances AI Roadmap with NICE CXone to Serve Thousands of New Guests
Across more than a million guest interactions a year, the Carnival UK contact center team manages all sales, pre-cruise, and post-cruise queries for Cunard, famous for its luxury voyages, and P&O Cruises, Britain's biggest cruise line.
Empower Contact Center Agents with AI whitepaper with NICE and Metrigy.
AI is rapidly transforming the contact center and augmenting the agent workforce by filling staffing gaps, reducing after-call work, decreasing workloads, and upleveling agents to better meet customer needs.
