Case Studies

CIOX Health Customer Success Story

Overview

Rebuilding a Voice of the Customer Program in the Healthcare Sector

Healthcare information management company, Ciox Health improved customer experience and customer engagement by operationalizing feedback across their organization. By leveraging NICE Feedback Management, they were able to increase survey participation rates far above industry standards to 47%, along with signification YOY increase to NPS®.

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NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

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