Webinars

Back Office Performance Strategies for Efficiency and Excellence

Overview

Did you know that 1 out 5 conversations in your contact center are related to issues in the back-office? Despite intense focus on CX efficiency back-office is often ignored. Watch the webinar to learn how leading companies optimize their back-office operations for efficiency and productivity which in turn lead to seamless CX delivery.

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NICE named a worldwide Leader in 2024 IDC MarketScape CCaaS report

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