Overview
This 10-minute roundtable focuses on how contact centers can implement smart self-service to create a win-win situation—higher customer satisfaction (CSAT) and better return on investment (ROI). Listen as a top industry leader shares two powerful truths and explains what they can mean to your organization.
- Adopting critical digital channels impacts the entire customer journey.
- Providing solutions that integrate artificial intelligence (AI) with digital expands the boundaries of customer experience (CX).
