Blog

As the world increases the speed and volume of digitalization, data collection has expanded like never before. This data is typically collected for single-use purposes before being stored in a server on-premises or an off-site data center and never used again.

How can advanced contact center technology make a difference for both contact center agents and your customers? These experts unpack how digital and AI are changing the workplace and the conversations.

The axiom "you can't manage what you don't measure" is particularly true of customer experience (CX), but the multi-faceted nature of CX can make it difficult for companies to develop an accurate picture of performance.

Patient engagement really goes beyond the traditional doctor-patient relationship—it encompasses all interactions between patients, their healthcare providers, and the overall healthcare system.

In today's fast-paced business environment, customer experience (CX) has become a critical factor in determining the success of any organization.

As competition becomes more and more fierce, it's critical that brands have a well-designed strategy for providing enhanced customer experience.

Catherine Forino’s interest in customer experience (CX) was personal before it was professional.