The results are in! NICE is named a leader in The Forrester Wave™: Contact Center As A Service, Q1 2023 report evaluating top provider's current offering, strategy, and market presence.
We believe this highlights our:
- Relentless focus and experience with AI for customer experience
- Key investments in leading digital and self-service interactions
- Unique breadth of cloud-native services on a single platform
NICE received among the highest scores in “performance,” “product vision,” and “innovation roadmap” criteria.
Read the report for valuable insights, including:
- Advice on moving to the cloud
- Guidance on evaluating current CX systems
- Information on how to leverage the latest cloud technologies to improve CX and reduce costs
